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Corpus Christi announces water utility bill relief program

Relief for water customers impacted by the freeze
City nears water bill issue solution
Posted at 11:46 AM, Feb 26, 2021

CORPUS CHRISTI, Texas — Corpus Christi water customers who were impacted by the extreme cold will be getting some relief on their water utility bill.

The City of Corpus Christi has announced a relief program designed to offset costs related to the freezing weather.

For example, high water usage related to dripping faucets, leaking pipes, or increased consumption in households that sheltered others during the power outages could be examples of costs that could be offset.

Under the Water Utility Bill Relief Program, Corpus Christi water customers may request a review of January and February bills by contacting City's Utility Business Office.

Customers who request that review will pay an amount equal to the previous month's water charges or this month's water charges, whichever is the lower price.

Residents and commercial businesses are eligible for relief adjustments. Large-volume customers that use 100,000 gallons or more of water each day are not eligible.

No late fees will be assessed for the February billing cycles. Late fees will resume in April for the March billing cycles. The city is also suspending disconnections for delinquent accounts through March.

To submit a Water Utility Bill Relief request, customers should email the Utility Business Office at: UBOresolutions@cctexas.com.

Customers should include the following information:

  • First and last name
  • Address listed on the account
  • Account number (if known)
  • A good call back number

Customers who do not have access to email can call 826-CITY (2489) and ask for the Utility Business Office, 8 a.m. to 5 p.m., Monday through Friday.

Requests for Water Utility Bill Relief must be received by the Utility Business Office by Friday, April 16, 2021, at 5 p.m.