The Corpus Christi city council was informed their call center received 22,000 calls in one month.
The calls are increasing after the city’s utility billing problems with Infor.
Six Investigates: The city’s utility billing problems with Infor
With that in mind, managers at the call center said they are looking to add ten to twenty people to the call center.
A manager with the city’s utility department said they are also looking to set up a team.
The team’s focus would focus on the calls relevant to the utility issue.
They also want to improve their software.
In addition to adding new people, they want to reconfigure the call center and have an onboard supervisor.