NewsLocal News


H-E-B stores across Texas briefly shut down because of software problem

Posted at 12:56 PM, Sep 26, 2018
and last updated 2018-09-26 18:59:56-04

H-E-B stores across Texas were briefly closed late this morning because of software glitch.

The stores included those in Corpus Christi before they reopened as usual shortly after 12:45 p.m.

H-E-B officials said that all stores were open by early Wednesday afternoon.

“We are working as quickly as possible to get all aspects of the system back online,” the company said in a statement. “Some of our stores are experiencing an unexpected delay at the check stand due to a system update. Stores experiencing a delay will be back online shortly. All stores are open for business.”

The H-E-B store on Weber Avenue closed and all customers were forced to leave the facility for a few minutes shortly after the glitch was discovered.

The delays were quickly resolved at most individual stores although a few stores still had issues later in the afternoon, H-E-B spokeswoman Dya Campos told the San Antonio Express-News.

Many people tweeted that H-E-B employees were passing out treats and cookies to keep customers calm while they waited. It wasn’t a surprise, Campos told the Express-News.

“Our stores are really great at taking care of our customers during any situation,” she said.

Some customers mentioned on Twitter that some products were ringing up free at checkout.

The company would not confirm which stores were experiencing software issues.

But the brief closure shocked several customers, who took to Twitter and made frantic calls to alert KRIS TV.