Thousands with delinquent utility accounts at risk of losing service

Posted at 3:35 PM, Jun 18, 2018
and last updated 2018-06-18 16:35:48-04

More than 17,000 Corpus Christi utility customers are at risk of having their services shut of today.

In December, the city’s Utility Billing Office underwent a major software conversion.

While the city worked through the bugs of the new software, it was decided that it was in the customer’s best interest if accounts were not shout down due to delinquency.

A few weeks ago, after the new billing software was up and running, the city began sending out delinquent notices to customers who had fallen behind on their bills.

Today was the deadline before those customer’s utilities were shut off, but the city says they are willing to work with residents to avoid service interruptions.

“We’re not here to work against the customer,” said Margaret Morin with the Utility Billing Office. “We’re here to work with the customer. If they make a payment, just give your name and number and they’ll take your account. Your account won’t be shut off, and then between now and next Monday, return to sign the paper work.”