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Don't Waste Your Money: Beware non-refundable hotel rooms

Don't Waste Your Money: Beware non-refundable hotel rooms
Posted at 6:38 PM, Sep 30, 2020
and last updated 2020-09-30 19:39:23-04

Starting to think about traveling again?

Maybe next spring?

If so, we have a warning about choosing the lowest price that you find on a particular hotel room.

There’s a big downside of prepaying during this pandemic, so you don't waste your money.

By now, most people who had to cancel a spring vacation due to the pandemic have received a refund or credit.

But some people who booked non-refundable hotel rooms are still fighting for their money back.

Sara Pruitt and her best friend had planned a St. Patrick’s Day trip to Savannah, Ga., back in March.

"We booked a hotel through Expedia,” Pruitt said. “Unfortunately, due to COVID-19, our events got canceled."

But trying to get her $400 back turned into a nightmare.

"We attempted to cancel the room through Expedia, we were on and off hold for eight hours with Expedia, to no avail, so we decided to dispute the charge through the credit card company."

But her card refused because it was a nonrefundable room.

These days the lowest price on a hotel room is almost always a non-refundable price, no matter where you get that room.

That means if you have any issue or problem, it can be almost impossible to get your money back.

Expedia and other travel sites started refunding trips affected by the national shutdown, but Sara's trip was a week earlier.

So she tried the hotel, but no luck there.

"The manager at the hotel stated they sold the room to Expedia and Expedia owns the room for that night." Pruitt said.

Travel forums have hundreds of complaints about people unable to get money back from prepaid discount rooms.

But non-refundable means you lose what you paid if you cancel.

"I would not suggest them at all. They put a lot of loopholes on them where you cannot get your money back."

This is a great remainder of the risk of grabbing the lowest price, especially this pandemic year, so you don’t waste your money.