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BBB: Feeling the heat when it comes to AC repair

Posted at 10:13 AM, Mar 03, 2020
and last updated 2020-03-03 13:33:34-05

CORPUS CHRISTI, TX — The warmth of spring will soon be arriving in south Texas, followed closely by the heat of summer. That makes this a good time to make sure that your home air conditioning unit is ready for the battle!

According to the Better Business Bureau, lots of complaints are aimed at the Plumbing, Heating, and AC industry each year. Since 2018, the BBB reports over 6,000 industry complaints with a median loss of $1,220.

Since the best way to deal with air conditioning issues is to prevent them from happening, it is worth noting the following when it comes to choosing a trustworthy AC Repair service:

Do your research. Visit https://www.bbb.org to see business profiles and check their complaint history and customer reviews. BBB Request-A-Quote is a tool allowing you to get fast quotes from accredited businesses. Ask for referrals from trusted people.

Verify licenses. Often, low rated businesses in this industry do not have the proper licenses to do repair or installation work. Verify with Texas Department of Licensing and Regulation (TDLR) that they have updated licenses matching the business name.

Avoid high pressure tactics. Typically, they might try this by offering you a great deal and saying it is only good right then. In most cases, if a deal is good one day, it will be good the next. Be especially careful with door-to-door solicitors who might not be working with a legitimate business.

Get everything in writing. Another common complaint involves warranty issues. Getting everything in writing can help your case if you find yourself in this situation. Get up to 3 estimates and make your payment using reliable methods such as check or credit card.

To search for licensed AC contractors in Texas, click HERE.