CommunityBetter Business Bureau


BBB: How to avoid ticket scams to your favorite events

The BBB provides tips so you won't get fleeced when buying tickets for your favorite events
BBB: Tips for a Fraud Free 2021
Posted at 8:28 AM, Jun 08, 2021
and last updated 2021-06-08 19:38:07-04

As COVID-19 restrictions slowly begin to lift around the state and nation due to more people getting vaccinated, many are eagerly anticipating the return of in-person events and festivals.

However, the internet provides countless opportunities for people to find tickets by connecting with online marketplaces, ticket sellers and re-sellers.

According to Katie Galan of the Better Business Bureau, the growth and popularity of the industry make it an ideal location for scammers to try and sell fake tickets.

The Better Business Bureau received more than 200 reports on BBB Scam Tracker last year regarding fake ticket scams for various events.

And with more venues opening back up to full capacity in 2021, the rate of ticket scams is expected to increase.

The BBB does have ways to steer clear from being scammed, Galan said. She says the National Association of Ticket Brokers are working to raise awareness and educate fans about the smartest ways to buy tickets on the secondary resale market to combat fake ticket scams:

  • First, purchase directly from the venue whenever possible. Many consumers automatically go straight to a secondary resale market to purchase tickets for an upcoming event before first checking with the venue. Going directly to the venue may not only save money but is also a way to make sure that a purchase is for a valid, available ticket. Venues often include what secondary resale organization they are listing their tickets on, giving consumers an additional layer of protection from purchasing fake tickets.
  • Next, consider your source. There is a large difference between purchasing a ticket from a professional ticket broker and a ticket scalper. While dealing with the latter may result in obtaining valid tickets, the risk of encountering a scammer is significantly greater. Always exercise caution when purchasing from sources who are not members of NATB or Better Business Bureau.
  • And always research the seller or broker. Brokers who are members of NATB offer a 200% purchase guarantee on tickets, protecting consumers who use their services. Visit to confirm you are purchasing a ticket from a NATB-member resale company.
  • Know the refund policy. Only purchase tickets from a ticket re-seller that provides clear details about the terms of the purchase. Avoid sellers who do not disclose where the seats are located or where tickets can be picked up. If the deal seems “too good to be true,” trust your instincts and thoroughly investigate the seller before purchasing tickets.
  • Use protected payment options. Debit cards, wire transfers and cash transactions are risky due to difficulties in recovering money if the purchase is for invalid tickets.
  • Always verify your purchased tickets. If you doubt the authenticity of an obtained ticket, present it to the “Will Call” or customer service center of the venue hosting the event. They will inform you if the ticket is legitimate or not.

For more information about a ticket scam, product, contractor or business, be sure to visit for help.