BBB: Beware fake package delivery notices

Posted at 9:18 AM, Jul 23, 2019
and last updated 2019-07-23 13:54:58-04

CORPUS CHRISTI, TX — With so many people shopping online, package deliveries are on the rise – doubling since 2010. Scammers, never missing a beat, are taking advantage of this to fool consumers into giving out their personal information.

Here is how it works:

You receive a call or an email from someone claiming to be your mail carrier or a parcel delivery service, saying that they were unable to deliver a package to your home. If you do not remember ordering anything that needs to be delivered, the caller may try to convince you that the package is a gift from a friend or relative. The caller may sound friendly and professional, making the scam harder to spot. The email messages also look legitimate, often containing official logos and using professional language.

However, things begin to get suspicious when the caller asks you to verify personal information or give them your credit card information to reschedule the delivery. Email messages may ask you to click on a tracking link for your mystery package. When you click, you may download malware onto your computer that gives con artists access to any personal information and passwords.

No matter the method of contact, the package does not exist. Sharing your personal information puts you at risk for identity theft.

To avoid package delivery scams, the Better Business Bureau reminds you to:

Create an account with the shipper. This way, you can tailor package delivery options such as vacation holds, alerts and alternate pickup locations. Plus, all communications about your packages will be within your secure account.

Track your packages. Always keep track of your online purchases and expected deliveries. Request tracking numbers so you will know when each package is due to arrive. When you know what you are expecting, it will be harder for a scammer to fool you with the claim of a fake package delivery.

Never click on links in unsolicited emails. Links in emails can download malware onto your computer. Do not click links in emails from people you do not know or from companies you have not asked to contact you. Be wary of official-looking email, as popular brands can easily be spoofed.

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