BBB: Eliminate unwanted gift-giving surprises on Mother’s Day

Posted at 9:24 AM, May 07, 2019
and last updated 2019-05-07 13:45:17-04

Sunday is Mother’s Day, and many people will take the opportunity to show their mom how much she is loved and appreciated. Likely, it will involve a thoughtful gift.

The National Retail Federation (NRF) expects consumers to spend more this year than they have in the past. They project nearly $25 billion will be spent for the holiday, with an average of $196.47 per person.

With so many people shopping for Mother’s Day, it is important to do research before you go gift hunting.

For example, jewelry purchases are expected to make up 31 percent of the increased spending on the holiday. But according to the Better Business Bureau, there were 270 complaints against jewelers in Texas last year, and nearly 4,000 nationwide. With common complaints including things like refund or warranty issues, or problems with the quality of the product, it is important to know who you are dealing with when searching for a good deal.

This is where the BBB can help. In order to have the best shopping experience possible, they recommend informing yourself when looking for some of the more common gifts, including:

Flowers: Choose wisely and find a florist you can trust with your order. Complaints filed with BBB regarding florists typically included poor-quality flowers, as well as late deliveries or orders that were not received. Make sure you have enough time for delivery. Ask about any fees associated with your order and make sure the date is specified clearly and guaranteed. If you are sending flowers to another city, it is best to check online for a florist in that area.

Spas: An NRF survey finds 24 percent of gift-givers plan to give a “gift of personal service,” such as a spa day. If you plan to treat your mother to a day of relaxation at the spa, the BBB suggests visiting the spa in person first, just to make sure it is well-maintained and offers the services you are looking for.

Gift Certificates: As always, be sure to check the terms and conditions of any gift card or certificate before buying. If you are giving a gift card to someone who will make online purchases, check to see that the gift card is redeemable online, and not just for in-store use.

Jewelry: If you are purchasing jewelry, be sure to request a receipt for the piece. Also, ask about the business’  refund and exchange policy and make sure to leave enough time for shipping and delivery, if applicable.

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If you have a question on this or any other topic, you may contact Regional Director Kelly Trevino at or by calling (361) 852-4991.