City utility bill payment software transition nearly complete - KRISTV.com | Continuous News Coverage | Corpus Christi

City utility bill payment software transition nearly complete

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The City of Corpus Christi said it would take only three weeks to transition to it's new billing software. Turns out, the expected transition took longer than expected and people were left with limited bill pay options.

However, as of today, most methods of payment are back up and running.

According to Alma Casas, the city's assistant director of finance, residents can pay at City Hall, by mail, at Corpus Christi H-E-B stores, or through the city's interactive phone system.  

The only option that remains unavailable is the city website payment portal. 

The Interactive Phone System, or IRV, just recently came online. In fact, H-E-B was one of the only places residents could attempt to make a payment.

City representatives admit it has been a difficult process for residents.

"First of all we want to say we are sorry for any inconvenience," Casas said. "So, if they have any questions for anything that needs to be tweaked, all they have to do is call."

The number to call is 826-CITY (2489) and it is for citizens who have any questions or concerns about their utility bill.

"The printing of the bills is still off, and so we knew that that was going to be an issue," Casas said.

The issues stem from a very outdated system that gave the city plenty of headaches.  

"All that data, we had to weed through and delete old stuff that was no longer functional," Casas said.   

Everyone will have to register with the new system and there is zero predictability on bill arrival time or due date.

In a press release today, the city says although the transition has gone smoothly, the changeover resulted in some bills being sent out with an inaccurate due date of January 5.

Because of this, the city says, no late fees will be added and service will not be disconnected for nonpayment. 

"Throughout this whole transition, because we don't want to be a burden, we are not cutting off for non-payment and no one is assessing late fees," Casas said.

The city says that the phase into the new system is days away from being completed and despite setbacks they are really trying to work with people.

"Because every day that we delay,we know that that is a delay for our citizens, we don't want to do that," Casas said.

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