FROM THE UNITED STATES POSTAL SERVICE
SAN ANTONIO, TX -- Today the U.S. Postal Service Rio Grande District will resume providing postal services on a limited basis, including some mail delivery and collections, and retail services at Post Offices recently affected by Hurricane Harvey where possible in Texas ZIP code areas beginning with 779, 782,783, 784, 785 and 789, which includes the Rio Grande District's Gulf Coast, Central and South Texas areas affected by the storm.
The Postal Service urges customers interested in information about a specific Post Office to call 1-800 ASK-USPS (1-800-275-8777). Operators have been provided specific information regarding delivery and retail services for each office in the areas affected by the hurricane.
"Postal Service employees are making every effort to provide service as soon as possible to all of our customers in the areas affected by the storm," said Rio Grande District Manager Steven Hernandez. "We sincerely appreciate our customers' understanding and cooperation as we recover from the storm."
In order to assure mail delivery to your affected area, please observe the following:
If your mailbox is badly damaged or destroyed, please replace it with a secure, USPS approved receptacle with your address clearly displayed in order for your letter carrier to leave your mail at your residence. Mail cannot be delivered unless an appropriate receptacle is provided.
If your residence is uninhabitable, please contact your delivery Post Office to request a 30-day hold on your mail. You should complete a Change-of-Address card to facilitate the delivery of your mail to a valid temporary or new permanent address. Change-of-Address cards are available at your local Post Office. Change of address information can be also filed on the Postal Service website at www.usps.com
If you file a temporary change of address, be sure to cancel it once you return to your residence or if you file a new temporary or permanent change of address.
The Postal Service makes every reasonable effort to deliver mail in many difficult weather conditions. We are currently monitoring roads conditions in the affected areas. Decisions regarding mail delivery service will be made on a location-by-location basis, depending on the severity of conditions. Safety is the primary concern for the Postal Service.
Keeping employees and customers safe is our most important goal.
Customers with questions or comments about their mail service can contact their local Post Office. Customers may also call toll-free 1-800-ASK-USPS (1-800-275-8777) or send an e-mail to the Postal Service by clicking on Customer Service at the bottom of the Postal Service's www.usps.com home page.
Updated information on Post Office operations will be posted to the USPS Service Alerts website accessed through and the PostalPro website,
Postal Service employees in the hurricane affected area are being advised to check for changes to their scheduled work reporting status by contacting the USPS National Emergency Notification Hotline to determine if any special instructions have been issued. The toll-free Hotline number for U.S. Postal Service employees is: 1-888-363-7462. Postal employees are reminded that it is critical they use the USPS National Employee Emergency hotline not only to obtain information on their facility status, but to use Option #5 to report their condition as well.
A list of Post Offices in the areas with ZIP codes beginning with 779, 782-787 and 789 are resuming operations or partial operations on Tuesday, Aug. 28, 2017, follows.
The following offices have resumed street delivery operations and PO Box delivery. No retail services are available:
No retail or home delivery services are available; however, PO Box delivery available, at the following offices:
Other impacted offices
Retail and delivery operations, including PO Box delivery, have been suspended at the following offices:
As further changes to USPS operations are identified, updated information will be posted to USPS Service Alerts website accessed through and the PostalPro website,
The Postal Service receives no tax dollars for operating expenses and relies on the sale of postage, products, and services to fund its operations.
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