Officials in Dallas are working with T-Mobile engineers to find out what's causing a flood of ghost calls that's forced hundreds of 911 calls to be placed on hold. These phantom calls may have slowed the emergency response to two people who died.
Dallas resident David Taffet confronted Mayor Mike Rawlings on Wednesday to say it took 20 minutes to get through to 911 after his husband stopped breathing last week.
Taffet says at one point he was disconnected. He was placed on hold when he called back. His husband died at a hospital a short time later.
A 6-month-old child died over the weekend after falling from a bed. His baby sitter tried calling 911 three times but kept being placed on hold.
Officials say phantom calls are coming from T-Mobile phones to 911, leading to the long wait times.