Local News

Jan 10, 2014 6:06 PM by Sara Donchey

Caller Alleges 911 Hung Up on Him, Tape Shows Otherwise

CORPUS CHRISTI -- Dale Coffman's experience calling 911 left him very unhappy. His car was rear ended, and Coffman said the driver acted like he was going to pull over, but instead continued to drive.

"He's waving me on, he's taking me further back into what I call 'unsafe territory,'" Coffman said.

Coffman said the situation got scary. And that's when he called for help.

But how the call went depends on who you ask. Dispatch supervisor Candace Garcia reviewed the call, and said her office followed protocol.

"I wouldn't suggest that she do anything different," Garcia said. "She did great."

But Coffman was upset and insisted 911 hung up on him early.

But after review, the tape shows the dispatcher did not hang up on Coffman.

After listening to the tape, Coffman admitted that it could sound like the call wasn't a hang up. But he still felt underserved by the dispatcher.

He explained that was because he felt he was in a life-threatening situation.

"The way I felt...to let them know--as you can clearly hear in my voice--that I am shaking. I say it. I'm scared. I'm worried about it. I'm letting everybody know that I'm not getting out of my car."

While the tape clearly shows that Coffman was not hung up on, he still feels dispatchers should stay on the phone with callers who feel they're in danger until police arrive.


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